Assistance Guide

DataDash doesn't load,
am I still mining?

DataDash is no longer your hub of your miners and mining results; the brand new AXS Wallet app is. All of your tokens in DataDash are safe. MXC will assist you to migrate all of them (whether they were in your DD Fuel / Wallet / Stake / Bond) to an external wallet.

NOTE: When miners are not connected to the AXS App they don’t mine. You need to register miners to continue mining tokens.

How do I receive/submit
the migration form?

The migration from DataDash to the new AXS Wallet app has begun in Q3, 2023. We already sent emails to all users about this since September and have advertised it widely on our social platforms. In case you may have missed it or the email did not reach you due to technical issues. We have extended the deadline for migration to give more users a chance to migrate across.

How do I set up AXS?
Create new wallet or import?

Setting up the AXS App is very easy and straightforward. Firstly, you need to download the AXS App from the Apple Store or Google Play Store.
Creating a new wallet or importing a seed phrase of an existing one is entirely up to you. However, we recommend using the same wallet used for migration for consistency.

1. Open the AXS App
2. Click “Create a wallet”
3. On the next screen, you will find the 12-word secret recovery phrase.
4. You can save the 12-word secret recovery phrase in a password manager on your device or write it down in a personal notebook.
5. In the next step, you will have to confirm the 12-word secret recovery phrase.
6. Click ‘Done.’ Your AXS wallet is now ready to use.

Is it safe to enter my
seed-phrase on AXS?

The AXS App operates on the same principle as other Web 3.0 crypto wallets, such as MetaMask, Coinbase, and Trust Wallet. The AXS App doesn't store your seed phrase, and only you have access to it. This ensures 100% security of you tokens.

Scanning the QR code on
the miner isn't working.

If your phone's camera doesn't recognize the QR code of a miner, you can take a picture of the QR code and send it to your computer. Then, you can scan the picture of the QR code using your phone's camera. If the issue persists, please reach out to support@matchx.io for further assistance.

When will I get the tokens
after submitting the form?

The migration of MXC tokens is occurring in rounds. Upon successful submission, you will receive an email indicating the next claiming round. Please refrain from sending multiple emails regarding dates.

I submitted the form,
didn't get the full MXC amount.

If you haven’t received the full amount of MXC, please send us an email with your DataDash email and wallet address so that we can investigate the case.

How do I claim my
DataDash tokens?

As we have previously advertised, users need to take extra steps in order to claim/see their migrated tokens.
There is a comprehensive step by step guide video from one of our supporters on YouTube: Migration/Claiming Step by Step guide

Here are the steps you need to take in order to claim your tokens:
Step 1:
Make sure you have zkevm MXC in your wallet, to pay the gas fees for the transaction:
‍
Option 1: Purchase MXC zkEVM directly from an exchange, eg, gate.io, OKX, KuCoin or crypto.com
Option 2: Ensure that your Metamask wallet holds both ETH and MXC (ERC20) tokens. Visit erc20.mxc.com. Follow the on-screen instructions to bridge your MXC from Ethereum to zkEVM.

Step 2:
Claim your xMXC with the wallet provided on the migration form:
- Visit erc20.mxc.com
- Navigate to the "DataDash" tab
- Click on the "Claim" button
For further assistance, you can also reach out to our community channels on Discord and Telegram. We are committed to assisting you at every stage.
Please note that the migration of BTC and DHX will happen soon; this is technically more complex and thus takes a bit more time.

I can't claim the DHX.

Due to the complexity of the DHX chain, the migration of DHX tokens will happen later. DataHighway’s blockchain team is currently working on it.

When will I be able to claim BTC?

The migration of BTC will happen later, following a complete migration of MXC and DHX

I tried to claim but got a
"transaction failed" error.

In case you are having some problems with claiming your migrated tokens. The 'claim failed' error message typically indicates that the user does not have enough tokens to cover the transaction fee.
Firstly, please ensure that you have some MXC (zkEVM) in your wallet to pay for the transaction fee (you do not need a lot of zkEVM MXC to use as gas fee).

If You Do Not Have zkEVM MXC Yet:
‍
Option 1: Purchase zkEVM directly from an exchange, eg, gate.io or OKX, KuCoin, or Crypto.com
Option 2: Ensure that your Metamask wallet holds both ETH and MXC (ERC20) tokens.
‍
Visit erc20.mxc.com. Follow the on-screen instructions to bridge your MXC from Ethereum to zkEVM. We have also published this step-by-step guide and video to assist you.

Where can I get MXC for gas?

Most Tier 1 exchanges have already onboarded Moon Chain (MXC zkEVM). You can acquire MXC on the following platforms:
gate.io
KuCoin
crypto.com
OKX

Another option would be to bridge MXC (ERC-20) on the Ethereum chain to Moon Chain using the bridge available at https://erc20.mxc.com/.

How do I fuel a miner?

Fueling up your miners is a straightforward process. Here’s what you need to do:
- Choose the miner you want to top up.
- Click on "Deposit xMXC" or "SENSOR".
- Transfer tokens from your AXS wallet to the fuel tank of your miner. Ensure you have enough MXC to cover gas fees. NOTE: You can fuel up your tank up to 1000% to boos mining performance.

How do I remove fuel
from a miner?

To remove fuel from your tank, please click "Withdraw" and enter the wallet address where you want to send tokens. Ensure that this wallet address is compatible with Moon Chain.

Assistance
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